10 steps_whitepaper

In an economic climate of slow and cautious growth, IT isunder intense pressure to manage costs and ensure thatspending is well aligned with business drivers. Essentially,IT is being asked to run itself as a business — allocatingresources where they will generate the most value whileminimizing resources from nonproductive areas.
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10 steps_whitepaper Written and provided byExpert Reference Series of White Papers 10 Steps to Modifying User Behavior to Reduce IT Costs1-800-COURSES www.globalknowledge.comWhite Paper10 Steps to ModifyingUser Behavior toReduce IT CostsStevie Sacks, Enterprise ArchitectCA Executive Technology AdvisorsFebruary 2006Table of ContentsIntroduction ..........................................................................................................................................................................................................3How to Use This Paper ......................................................................................................................................................................................3Step 1: Document Services ................................................................................................................................................................................3Step 2: Document Service Levels ....................................................................................................................................................................4 Traditional IT Application Service Agreements ........................................................................................................................................5 Nontraditional Consumer-Usage Agreements ..........................................................................................................................................5Step 3: Align Services with Business Goals....................................................................................................................................................5 Aligning Services With Financial Management ........................................................................................................................................5 Aligning Services to Corporate Goals..........................................................................................................................................................6 Aligning Services for Increased Efficiencies ..............................................................................................................................................6 Things to Keep in Mind ..................................................................................................................................................................................6Step 4: Price Services..........................................................................................................................................................................................6 Price = Cost........................................................................................................................................................................................................6 Price = Cost + Profit ........................................................................................................................................................................................7 Cost Allocation = % of Usage x Total Budget ..........................................................................................................................................7Step 5: Measure Resource Usage or Consumption......................................................................................................................................8 Usage Basis........................................................................................................................................................................................................8 Inventory Basis..................................................................................................................................................................................................8 Mixed Basis........................................................................................................................................................................................................8Step 6: Define a Service Catalog ......................................................................................................................................................................9Step 7: Provision Services by Automating Workflow ................................................................................................................................10Step 8: Provide Business with Visibility Into Service Costs ......................................................................................................................11Step 9: Provide Self-Help and Self-Service Alternatives ..........................................................................................................................12Step 10 ...