Business Process outsourcing
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The topic of business process outsourcing (BPO) has become controversial
and the subject of a great deal of media attention over the past year. As
an executive who has been using outsourcing as a business strategy for more
than a decade, the recent upsurge in interest in the topic was unexpected. Perhaps
the fact that 2004 is an election year has something to do with it. Or
maybe, as the authors point out, the convergence of a number of social and
technological factors has only recently made BPO an option for organizations
of nearly any size....
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Business Process outsourcing
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Business Process outsourcing
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