Chapter 9: IT project manager

Identify and describe the processes associated with the ProjectManagement Body of Knowledge (PMBOK®) area called projectcommunications management, which includes projectcommunications planning, information distribution, performancereporting, and administrative closure.
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Chapter 9: IT project manager IdentifyanddescribetheprocessesassociatedwiththeProject ManagementBodyofKnowledge(PMBOK®)areacalledproject communicationsmanagement,whichincludesproject communicationsplanning,informationdistribution,performance reporting,andadministrativeclosure. Describeseveraltypesofreportingtoolsthatsupportthe communicationsplan. Applytheconceptofearnedvalueanddiscusshowearnedvalue providesameansoftrackingandmonitoringaproject’sscope, schedule,andbudget. Describehowinformationmaybedistributedtotheproject stakeholdersandtheroleinformationtechnologyplaystosupport theprojectcommunications. ProjectCommunicationsManagementincludesthe processesrequiredtoensuretimelyand appropriate ◦Generation ◦Collection ◦Dissemination ◦Storage,and ◦Ultimatedisposition ofprojectinformation. CommunicationsPlanningfocuseson: ◦ Howwillinformationbestored? ◦ Howwillknowledgebestored? ◦ Whatinformationgoestowhom,when,andhow? ◦ Whocanaccesswhatinformation? ◦ Whowillupdatetheinformationandknowledge? ◦ Whatmediaofcommunicationisbest? InformationDistribution ◦ gettingtherightinformationtotherightpeopleinthe rightformat PerformanceReporting ◦ collectionanddisseminationofprojectinformationto thevariousprojectstakeholders. AdministrativeClosure ◦ verifyinganddocumentingtheproject’sprogress. Regardlessofhowwellaprojectisplanned, unexpectedsituationswillarise.These unexpectedeventswillrequireadjustmentsto theprojectscheduleandbudget. Aprojectmanagerwillnotlosecredibility becauseanunexpectedeventorsituation arises.Heorshewill,however,lose(orgain) credibilityintermsofhowtheyhandlea particularsituation. Canbeformalorinformal Supportsalloftheprojectstakeholders ◦ Whohasspecificinformationneeds? ◦ Whatarethoseneeds? ◦ Howwilltheseneedsbemet? ◦ Whencantheyexpecttheinformation? ◦ Whatwillbetheformat? Stakeholders ◦ Individualsorgroupsthathaveapositiveornegativeinterestinthe outcomeoftheproject InformationRequirements ◦ Whatstakeholdersneedtoknowabouttheproject s E.g.,scope,schedule,budget,quality,risk,etc. TypeofMetricorReport ◦ Couldbeaspecificreportfromaprojectmanagementsoftware package,anewsletter,orinformationthataparticularmilestone wasachieved Timings/Availability ◦ Whenstakeholderscanexpecttoreceiveareportorother informationabouttheproject MediumorFormat ◦ Howtheinformationwillbeprovided i E.g.,electronicmail,presentations,meetings,oronline ProjectMetric ◦ Aqualitativemeasurementofsomeattributeofthe project. Projectmetricsshouldfocusonthefollowingkey areas: ◦ Scope ◦ Schedule ◦ Budget ◦ Resources ◦ Quality ◦ Risk Understandable ◦ Intuitive Quantifiable ◦ Objective(nobias) CostEffective ◦ Easyandinexpensivetocreate Proven ◦ Whatgetsmeasuredgetsdone HighImpact ◦ Otherwisewhybother? Allowtheteamtogaugeitsownprogress Bedesignedbytheprojectteam Adoptanduseonlyahandfulofmeasures Trackresultsandprogress Reviews ◦ Formal&informalmeetingswithstakeholders ◦ Mayfocusonspecificdeliverablesor milestones ◦ Usedtogetacceptance,surfaceproblemsor issues,ormakekeydecisions StatusReporting ◦ Describespresentstateoftheproject ◦ Comparesactualprogresstobaselineplan p Scope,schedule,andbudget ◦ Likeasnapshotoftheprojectataspecific time ProgressReporting ◦ Whatactivitiesortaskshastheteam accomplished? ◦ Actualversusplanned ForecastReporting ◦ Predictingtheproject’sfuturestatusor progress ◦ Example:trendanalysis FacetoFaceMeetings(F2F) Telephone,email,otherwirelesstechnology CollaborationtechnologyFigure 9.8 ...