Customer satisfication towards online shopping: a study with reference to Chittoor district

The evolution of online shopping has opened door of chance to provide a competitive advantage over firms. Online shopping has grown in popularity over the years mainly because people find it convenient for the comfort of their home or workplace.
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Customer satisfication towards online shopping: a study with reference to Chittoor district International Journal of Management (IJM) Volume 7, Issue 3, March-April 2016, pp. 34-38, Article ID: IJM_07_03_005 Available online at http://www.iaeme.com/IJM/issues.asp?JType=IJM&VType=7&IType=3 Journal Impact Factor (2016): 8.1920 (Calculated by GISI) www.jifactor.com ISSN Print: 0976-6502 and ISSN Online: 0976-6510 © IAEME Publication CUSTOMER SATISFICATION TOWARDS ONLINE SHOPPING: A STUDY WITH REFERENCE TO CHITTOOR DISTRICT Dr. D. SUDHAKAR Academic Consultant, School of Commerce and Management, Dravidian University, Kuppam, Chittoor (Dst), Andhra Pradesh- 517426 R.SWARNA DEVA KUMARI Academic Consultant, School of Commerce and Management, Dravidian University, Kuppam, Chittoor (Dst), Andhra Pradesh- 517426 ABSTRACT Online shopping is a present phenomenon which has developed a good importance in the trendy business environment. The evolution of online shopping has opened door of chance to provide a competitive advantage over firms. Online shopping has grown in popularity over the years mainly because people find it convenient for the comfort of their home or workplace. In the recent past web possesses a precious place within the economic activities. It makes the lifetime of customers prosper and sleek. Now-a-days individuals show their interest on web. They currently feel glad by getting the product online. So this paper focuses on customer perception and satisfaction towards online shopping. Key words: Websites, Customer Perception, Satisfaction Cite this Article: Dr. D. Sudhakar and R.Swarna Deva Kumari, Customer Satisfication Towards Online Shopping: A Study with Reference to Chittoor District. International Journal of Management, 7(3), 2016, pp. 34-38. http://www.iaeme.com/IJM/issues.asp?JType=IJM&VType=7&IType=3 1. INTRODUCTION The World Wide Web has grown incredibly since its inception in 1990 and by 1991 it was opened for commercial use. The internet explosion has opened doors to a new electronic world, which facilitated in taking business to another level. The lever- increasing penetration of internet and social media, the purchasing behavior of Indian consumers has change dramatically. The Indian consumer market has higher disposable income the development of modern urban lifestyles and an increase in consumer awareness have affected buyer behavior in cities, towns and even rural areas. Online shopping is a form of electronic commerce whereby consumers directly http://www.iaeme.com/IJM/index.asp 34 editor@iaeme.com Customer Satisfication Towards Online Shopping: A Study with Reference to Chittoor District buy goods and services from a seller over the internet without any intermediary services. Customer satisfaction is eminent topic in several fields like marketing, consumer research and psychology. The satisfactions a feeling which is a consequence of the assessing process which notifies what has been received against what was expected, including the purchase decision and needs associated with the purchase. Internet has been constantly gaining importance nowadays. The number of people preferring internet for their day to day activities also keeps on increasing. People today are doing most of their domestic works online. Internet and online shopping is been a boon to people to manage their shopping and work equally. Online shopping allows the consumers to directly buy goods from the seller through internet. It is also called as web-store, e-shop or online store. Online customers must have access to the internet to buy goods form online. People can look at these websites of online stores and purchase products in comfort form home. Until recently, the consumers were mainly visiting online to reserve hotel rooms, buy air, rail or movie tickets for buying books and electronic gadgets, but now more and more offline product like apparels for all segments, cosmetics, accessories, shoes and consumer durables are now being purchased online. 2. REVIEW OF THE STUDY Michal Pilik, (2012) examined that online shopping for behavior is affected by various factors like, economic factors, demographic factors, technical factors, social factors, cultural factors, psychological factors, marketing factors and legislative factors. Customers select an online-shop mainly based on references, clarity and menu navigation, terms of delivery, graphic design and additional services. Complicated customers read discussions on the web before they pay their cash online and once customers are unable to find the product quickly and easily they leave online-shop. Nikhashemi et. al (2013) found out the customer perceived quality, perceived simple use, perceived security and online payment method have vital positive impact on increasing customer satisfaction toward internet shopping. NEED FOR THE STUDY Marketing is basically addressing the consumer’s needs more effectively and efficiently with better product and services with better price, shopping access and deliver. A good marketer constantly adapts to change and to satisfying consumers need in better way. Sometimes opportunity to address the consumers in better way is designed by marketers himself and sometimes it is offered by the technology. Internet is changing the way consumers shop for goods and services and has rapidly evolved into a global event. People are getting busy with their own work. In their busy schedule they don’t find time for shopping. Online shopping can save a lot of time for them. They can do this from their office or home by browsing on the net this paper is to analyse who the consumers are satisfied out of the online services. 3. OBJECTIVES OF THE STU ...