Driving knowledge sharing initiatives for enhanced collaboration in Sultan Qaboos university (SQU) libraries – A case study

The purpose of the research initially was to assess knowledge sharing in the seven libraries within Sultan Qaboos University (SQU), in terms of common standards, guidelines and policies for patrons. The research employed both theoretical and empirical analysis and was based on a review of best practices from previous studies and from data gathered from library staff and management. The first part of the study investigated the motivation to share, use of technology tools in collaboration and the strength of knowledge sharing culture among the staff. The follow-up study focused on the measures initiated to implement a collaborative environment in the libraries. The research used tools such as interviews, surveys and focus group discussions to extract the information required for analysis. Through the use of these tools the main challenges and issues facing SQU libraries with respect to collaboration was examined. The results of the assessment study were shared with the library administrative head and as a first step a training program for knowledge sharing and standardizing the management process of the different libraries took shape. The following investigation addresses the main learning and developments that took place after the assessment and focuses on the measures taken up to initiate formal knowledge sharing. Direct and indirect benefits will be explored and analyzed. In addition, the implication of applying knowledge sharing in decision making within libraries will also be investigated.