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Ebook Certificate in business management: Introduction to business communications

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This course is essentially practical – to help you be effective in your communication. Before we get into the detail of what makes, say, an effective letter or telephone call, though, we need to examine some underlying principles about the process of communication itself. Understanding these will enable you to take account of all the various components of the process when designing your own communications. You need to be particularly aware of the barriers to effectiveness which arise from these components, and the ways in which you can try to ensure that they do not affect your communication.
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Ebook Certificate in business management: Introduction to business communications

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