English for tourists_5

Các vấn đề Vấn đề trong tình hình đặt phòng khách sạn: Tuy nhiên, nhân viên tiếp tân, người / phòng, ghi nhận một cách viết sai tên của mình / vào biên bản, vì vậy phòng là chiếm đóng ngay bây giờ bằng người khác. Trong nhóm, thảo luận về các giải pháp và đề xuất những gì để nói với anh ta / cô ấy
Nội dung trích xuất từ tài liệu:
English for tourists_5What a room maid can do • Clean everything up • Replace it • Bring another one • Clear everything up • Use the vacuum cleaner on it • Change it • Wipe it off • Mop it • Bring a new one • Clear up the pieces • Put it up again • Screw it backVerbs of cleaning and housekeeping • Brush • Mop up • Clean up (dirt, liquid) • Refill • Clear up (object, pieces) • Replace • Dust • Vacuum • Empty • Water (a plant) • Fill • Wipe • Screw it back • Wipe off (a mark)Expressions of errors and damage • Broken • Greasy • Cracked • Missing • Dirty • Not working • Dusty • Out of order • Empty • Torn • Full ofPRACTICEHotel Problemsa. Problems in hotel reservationsSituation: However, the receptionist, who took his/her reservation, noted a wrongspelling of his/her name in the record, so the room is occupied now by another person.In groups, discuss the solution and suggest what to say to him/her.b. Problems in check-inSituation 1: A group of guests come in at the same time, and they are all very tired of along journey. Everyone in the group all want to check in first. In groups, discuss thesolution to deal with the situation.Situation 2: A guest walks in and says he/she has no reservation. He/She really wantsa room for two nights, but the hotel is full. In groups, discuss the solution to deal withwalk-in guests and offer help if possible to make the good impression about the hotel.c. Problems during the guest’s stayingListen and fill in the gaps in the complaints. Then, look at the tapescript and practisewith your partners. Observe how the employees in the hotel deal with the complaints.1) My room ________ hasn’t been ________ since the last guest. The carpet’s ________, the bed’s ________ and the bathroom_______ _______touched.2) Our room isn’t ready for us. ________ ________ no towels, ________, or toilet paper in the ________.English for Tourism page 863) Can you do something about the ________ in my room? It’s only running ________ ________. And the ________ ________ in my bedside lamp ________ ________.4) The ________ in 302 next door to me is ________. I ________ ________d. Problems in hotel check-outSpeakingSituation 1: A guest is checking out, but the housekeeping announces not to find theremote control. In groups, discuss the solution and suggest what to say to him/her.Situation 2: A guest has just finished his/her check-out. S/He is going to the airport tofly back home. In groups, discuss what to do while s/he is waiting for his/her taxi.ListeningListen and tick which expressions are in the conversation. I hope you enjoyed your stay. We did very much thank you. We’ve flying to …………….today. We’re going to see……….. This looks like your taxi. I hope we’ll see you again. Have a pleasant trip. Safe journey.e. Problems in paymentListeningListen to the tape and tick the table with details of the bill. St. James Hotel BILL RECORD CARD Bill No. 692 Name of guest Adams Cash Service incl. Credit card VAT Cheques Receipt Bankers card Cashier PMSListen to the tape again and tick which expressions are in the conversation. How are you paying? Service and tax are included. Would you sign here, please? Your signature here, please. Here’s your receipt. Do you have some form of identification? Don’t worry sir. I’ll stamp it.SpeakingWork with your partner using the role cards in order to deal with a guest’s paymentqueriesEnglish for Tourism page 87Restaurant ProblemsWork with a partner. Take turns to be A (a waiter/waitress) and B (a customer). Usethe table below to act out the situations. A. waiter/waitress Attracts customer’s attention, if necessary Excuse me, sir/ madam. Apologizes I’m (very) sorry, (sir/madam). Explains regulation (As in Exercise 7a) Makes a helpful suggestion, if possible (As in Exercise 7B) B. Customer Agrees OK! Fine ! / Oh, all right! / Right! Thanks Thank you very much, sir/madam OR Disagrees I think that’s a bit unreasonable. Why? Oh, I think that’s nonsense. Insists politely I’m very sorry, sir/ madam, but we have to observe the regulations. I’m sure you understand.English for Tourism ...