Factors affecting the satisfaction of outpatients on the quality of healthcare services at Lam Dong General Hospital II
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The study was conducted by a cross-sectional descriptive study of 360 patients, including Kinh and ethnic minorities, in a 1:1 ratio. The results showed five service quality factors affecting patient satisfaction in descending order: (1) Assurance, (2) Responsiveness, (3) Empathy, (4) Reliability, and (5) Tangible. Besides, some demographic and clinical characteristics that had statistically significant impacts on the level of satisfaction of the surveyed patients were also indicated.
Nội dung trích xuất từ tài liệu:
Factors affecting the satisfaction of outpatients on the quality of healthcare services at Lam Dong General Hospital II
Nội dung trích xuất từ tài liệu:
Factors affecting the satisfaction of outpatients on the quality of healthcare services at Lam Dong General Hospital II
Tìm kiếm theo từ khóa liên quan:
Quality of health-care services Ethnic minority Satisfaction of outpatients Characteristics of medical examination and treatment Medical servicesGợi ý tài liệu liên quan:
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