Getting Help with Outlook
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Getting Help with Outlook With the 2003 edition, the Microsoft Office family provides more online help files and fewer offline, or local, help files.
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Getting Help with Outlook [ Team LiB ]Getting Help with OutlookWith the 2003 edition, the Microsoft Office family provides more online help files andfewer offline, or local, help files. This enables you to receive the most up-to-dateinformation, but requires an Internet connection to use. Although the default forsearching help is online, you can select offline from the search dialog or disable onlinehelp using the Choose Online Content Setting link at the bottom of the Getting Startedtask pane.Press F1 for Help or enter keywords in the Type a Question for Help dialog on the Menubar. Help loads into the task pane and returns the results in a new window, which dockson the right side of your screen (see Figure 1.10). Figure 1.10. Help uses the task pane for the table of contents, search results, and Research windows. Selections load into a new window, which docks on the rightedge of the screen. Choose the Tile/Untile button to float or dock the results window. Drag the task pane to float it or dock it on another edge.Outlooks Help isnt always as helpful as it should be and you might need to lookelsewhere for advice and solutions. Choose from Slipstick (www.slipstick.com)—thepremier site for anything related to Outlook—any Internet search engine, the MicrosoftKnowledge Base (support.microsoft.com), or Internet newsgroups.The Microsoft Knowledge Base is full of information and might have exactly what youare looking for, but locating the information you need is like finding a needle in ahaystack (and deciphering what it tells you is often not an easy task either). Youllgenerally get better results using an Internet search engine such as Google.One of the best sources for assistance is the Microsoft newsgroup msnews.microsoft.com.Quite often, someone already asked the same question that you need an answer to. Whenyou know where to look, its faster to find the question and replies than it is to post thequestion. Even when you post your own questions, the replies to your question are oftenlost in the hundreds of posts made each day.Task: Find Answers to Your Questions at GoogleThe answers to many questions can be found in the msnews.microsoft.com newsgroups,but finding the posts can be difficult using traditional newsreaders and impossible usingthe Communities interface. When you use Google to search newsgroups, youll find theanswer in seconds. 1. Go to http://groups.google.com. 2. Click the link for Advanced Groups Search. 3. Enter your search terms in the Find Messages field. You want to be as specific as possible to narrow the results, but you must also ensure that youre using the same terminology others use. If you receive an error message, enter some of the words from the error message. 4. Enter Microsoft.public.outlook* in the Return Only Messages from the Newsgroup field. 5. Limit the search to dates within the past year or so to reduce the number of results returned. 6. Select the number of posts to display. If you have broadband, youll probably want to display more than 10 results at a time. Choose Sort by Date to see the most recent posts first. 7. Click the Google Search button. In a few seconds, youll have the results of your search.There are a couple of things you need to keep in mind when you use Google. First, ittakes about 12 hours for Google to archive the posts from the public newsgroups. If youuse Google to look for answers to your questions, wait at least 12 hours before searchingGoogle.When you search for a problem and many of the results refer to older versions, dontdiscount the answers as not applicable because the versions are different. When theproblem is the same as yours, the solution might work for you also.When you cant find an answer to your problem, you can use Outlook Express or anothernewsreader to post questions to msnews.microsoft.com, a free service providing peer-to-peer assistance for users of Microsoft products. Occasionally someone from Microsoftwill answer your questions, but most of the time the solutions come from people just likeyou.If youve never used newsgroups before, you can use the Communities interface atcommunities.microsoft.com to read and ask questions on the Microsoft newsgroups usingInternet Explorer. The Help task pane has a link to the Communities Web site.The Communities interface has fewer features than a dedicated newsreader program andanswers to your posts are often difficult to find. But when you use a public computer oryour firewall blocks the NNTP port (the port which provides direct access tonewsgroups), you can use the Communities interface to post to the Microsoftnewsgroups. After posting a question, you can use Google to find replies.Using the Research PaneNew to Office 2003, Research displays in the task pane and provides you with dictionary,thesaurus, encyclopedia, and translation services from the Outlook interface (see Figure1.11). Figure 1.11. The Translation Research pane is one of my favorites. Select thelanguages you need to translate in the To and From fields, and then select the text in a message. The translation window automatically updates with the translated text.Select the Research options link at the bottom of the pane to change the sources used byResearch (see Figure 1.12). Figure 1.12. Use this dialog to add additional research services, update or remove existing services, and control the services children can use. A Research SDK (software development kit) is available for companies to create their own research services.[ Team LiB ]
Nội dung trích xuất từ tài liệu:
Getting Help with Outlook [ Team LiB ]Getting Help with OutlookWith the 2003 edition, the Microsoft Office family provides more online help files andfewer offline, or local, help files. This enables you to receive the most up-to-dateinformation, but requires an Internet connection to use. Although the default forsearching help is online, you can select offline from the search dialog or disable onlinehelp using the Choose Online Content Setting link at the bottom of the Getting Startedtask pane.Press F1 for Help or enter keywords in the Type a Question for Help dialog on the Menubar. Help loads into the task pane and returns the results in a new window, which dockson the right side of your screen (see Figure 1.10). Figure 1.10. Help uses the task pane for the table of contents, search results, and Research windows. Selections load into a new window, which docks on the rightedge of the screen. Choose the Tile/Untile button to float or dock the results window. Drag the task pane to float it or dock it on another edge.Outlooks Help isnt always as helpful as it should be and you might need to lookelsewhere for advice and solutions. Choose from Slipstick (www.slipstick.com)—thepremier site for anything related to Outlook—any Internet search engine, the MicrosoftKnowledge Base (support.microsoft.com), or Internet newsgroups.The Microsoft Knowledge Base is full of information and might have exactly what youare looking for, but locating the information you need is like finding a needle in ahaystack (and deciphering what it tells you is often not an easy task either). Youllgenerally get better results using an Internet search engine such as Google.One of the best sources for assistance is the Microsoft newsgroup msnews.microsoft.com.Quite often, someone already asked the same question that you need an answer to. Whenyou know where to look, its faster to find the question and replies than it is to post thequestion. Even when you post your own questions, the replies to your question are oftenlost in the hundreds of posts made each day.Task: Find Answers to Your Questions at GoogleThe answers to many questions can be found in the msnews.microsoft.com newsgroups,but finding the posts can be difficult using traditional newsreaders and impossible usingthe Communities interface. When you use Google to search newsgroups, youll find theanswer in seconds. 1. Go to http://groups.google.com. 2. Click the link for Advanced Groups Search. 3. Enter your search terms in the Find Messages field. You want to be as specific as possible to narrow the results, but you must also ensure that youre using the same terminology others use. If you receive an error message, enter some of the words from the error message. 4. Enter Microsoft.public.outlook* in the Return Only Messages from the Newsgroup field. 5. Limit the search to dates within the past year or so to reduce the number of results returned. 6. Select the number of posts to display. If you have broadband, youll probably want to display more than 10 results at a time. Choose Sort by Date to see the most recent posts first. 7. Click the Google Search button. In a few seconds, youll have the results of your search.There are a couple of things you need to keep in mind when you use Google. First, ittakes about 12 hours for Google to archive the posts from the public newsgroups. If youuse Google to look for answers to your questions, wait at least 12 hours before searchingGoogle.When you search for a problem and many of the results refer to older versions, dontdiscount the answers as not applicable because the versions are different. When theproblem is the same as yours, the solution might work for you also.When you cant find an answer to your problem, you can use Outlook Express or anothernewsreader to post questions to msnews.microsoft.com, a free service providing peer-to-peer assistance for users of Microsoft products. Occasionally someone from Microsoftwill answer your questions, but most of the time the solutions come from people just likeyou.If youve never used newsgroups before, you can use the Communities interface atcommunities.microsoft.com to read and ask questions on the Microsoft newsgroups usingInternet Explorer. The Help task pane has a link to the Communities Web site.The Communities interface has fewer features than a dedicated newsreader program andanswers to your posts are often difficult to find. But when you use a public computer oryour firewall blocks the NNTP port (the port which provides direct access tonewsgroups), you can use the Communities interface to post to the Microsoftnewsgroups. After posting a question, you can use Google to find replies.Using the Research PaneNew to Office 2003, Research displays in the task pane and provides you with dictionary,thesaurus, encyclopedia, and translation services from the Outlook interface (see Figure1.11). Figure 1.11. The Translation Research pane is one of my favorites. Select thelanguages you need to translate in the To and From fields, and then select the text in a message. The translation window automatically updates with the translated text.Select the Research options link at the bottom of the pane to change the sources used byResearch (see Figure 1.12). Figure 1.12. Use this dialog to add additional research services, update or remove existing services, and control the services children can use. A Research SDK (software development kit) is available for companies to create their own research services.[ Team LiB ]
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