Impacts of E-service quality on customer satisfaction: A case study of Lazada
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Thông tin tài liệu:
The most important issue for online shopping providers is how to retain customer satisfaction. To survive and thrive, they must improve their service quality. This study aims at identifying factors that affect Lazada’s customer satisfaction on its e-service quality as a leading ecommerce market in Vietnam.
Tìm kiếm theo từ khóa liên quan:
Customer satisfaction Service quality Online shopping Lazada’s customer satisfaction E-commerceGợi ý tài liệu liên quan:
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