ITIL: Continual Service Improvement
Số trang: 262
Loại file: pdf
Dung lượng: 6.60 MB
Lượt xem: 18
Lượt tải: 0
Xem trước 10 trang đầu tiên của tài liệu này:
Thông tin tài liệu:
This is the fifth book in the series of five ITIL core
publications containing advice and guidance
around the activities and processes associated with
the five stages of the service lifecycle. The primary
purpose of the continual service improvement
stage of the service lifecycle is to learn from
experience and to apply that learning in order to
continually improve the quality of IT services and
to optimize costs.
Continual service improvement must permeate
and become woven into every stage of the
service lifecycle and into every process, function,
activity, tool, supplier and member of staff. This
will involve the establishment of appropriate
monitoring, measurement, analysis, reporting and
implementation of corrective actions to ensure
that the IT...
Nội dung trích xuất từ tài liệu:
ITIL: Continual Service Improvement
Nội dung trích xuất từ tài liệu:
ITIL: Continual Service Improvement
Tìm kiếm theo từ khóa liên quan:
Best Management Practice service managementGovernance and management systems Service measurement Return on investment Organizational developmentGợi ý tài liệu liên quan:
-
Understanding digital Marketing - Marketing strategies for engaging the digital generation: Part 1
162 trang 23 0 0 -
211 trang 22 0 0
-
Lecture Management accounting: An Australian perspective: Chapter 13 - Kim Langfield-Smith
30 trang 19 0 0 -
249 trang 17 0 0
-
108 trang 15 0 0
-
4 trang 3 0 0