Lecture Consumer behaviour (4e): Chapter 5 - Neal, Quester, Hawkins
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After gathering information, consumers then need to begin the process of making a decision about resolving their problem. In this chapter, we will examine the evaluative criteria used; the measurement aspects of evaluative criteria; note that consumers’ judgments can be inaccurate; and that as judgement is difficult, consumers use surrogate indicators; we’ll study the decision rules that may be used; and finally discuss how to utilise this knowledge to formulate marketing strategy.
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Lecture Consumer behaviour (4e): Chapter 5 - Neal, Quester, Hawkins
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Lecture Consumer behaviour (4e): Chapter 5 - Neal, Quester, Hawkins
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