Lecture Consumer behaviour (4e): Chapter 8 - Neal, Quester, Hawkins
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Perception is the critical activity that links the individual consumer to group, situation and marketer influences. Thus, it is vital to understand how consumers process information, and the steps and factors involved. In this topic we will cover the following aspects: How consumers process information; different steps involved in information processing, factors that influence this process; implications of perception for retail, brand and communication strategies.
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Lecture Consumer behaviour (4e): Chapter 8 - Neal, Quester, Hawkins
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Lecture Consumer behaviour (4e): Chapter 8 - Neal, Quester, Hawkins
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