Lecture Principles of Marketing - Chapter 7: Product, services, and branding strategy

Chapter 7 define product and the major classifications of products and services; describe the decisions companies make regarding their individual products and services, product lines, and product mixes; discuss branding strategy – the decisions firms make in building and managing their brands; identify the four characteristics that affect the marketing of a service and the additional marketing considerations that services require; discuss two additional product issues: socially responsible product decisions and international product and services marketing.
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Lecture Principles of Marketing - Chapter 7: Product, services, and branding strategy Chapter Seven Product, Services, and Branding Strategy Roadmap: Previewing the Concepts 1. Define product and the major classifications of products and services. 2. Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. 3. Discuss branding strategy – the decisions firms make in building and managing their brands. 4. Identify the four characteristics that affect the marketing of a service and the additional marketing considerations that services require. 5. Discuss two additional product issues: socially responsible product decisions and international product and services marketing. Copyright 2007, Prentice Hall, Inc. 7-2 Case Study FIJI Water – “The Taste of Paradise” Product Promotion  Brand name: FIJI Natural  It’s a brand experience! Artesian Water.  Name, packaging, label,  Product source: comes celebrity endorsers and from an underground places through which it is location in Fiji islands. sold contributes to “Taste  Key benefits: ultra-clean of Paradise” imagery. taste, no impurities or  Ads evoke exotic origins: pollutants. tropical forest, volcanoes.  Brand image: “The Taste  High price charged of Paradise” supports premium appeal. What Is a Product?  Anything that can be offered to a market for attention, acquisition, use, or consumption and that might satisfy a want or need. – Includes: physical objects, services, events, persons, places, organizations, ideas, or some combination thereof. What Is a Service?  A form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything. – Examples: banking, hotel, airline, retail, tax preparation, home repairs. Market Offerings  Continuum ranges from pure tangible goods (with no services) to pure services (with no good component) with many combinations in between. – Pure good: Camay soap. – Pure service: Legal representation. – Combination: Restaurant meal.  Creating and managing customer experiences differentiates offers. Levels of a Product  Core benefit – What the consumer is really buying.  Actual product – Includes the brand name, features, design, packaging, quality level.  Augmented product – Additional services and benefits such as delivery and credit, instructions, installation, warranty, service. Consumer Products  Products and services bought by final consumers for personal consumption. – Also includes other marketable entities.  Classified by how consumers buy them. Convenience Products  Purchased frequently and immediately  Low priced  Mass advertising  Many purchase locations – Examples: candy, soda, newspapers Shopping Products  Bought less frequently  Higher price  Fewer purchase locations  Comparison shop – Examples: furniture, clothing, cars, appliances Specialty Products  Special purchase efforts  High price  Unique characteristics  Brand identification  Few purchase locations – Example: Lamborghini, Rolex Watch Unsought Products  New innovations  Products consumers do not want to think about  Require much advertising and personal selling – Examples: life insurance, cemetery plots, blood donation Industrial Products  Those purchased for further processing or for use in conducting business. – Distinction between consumer and industrial products is based on the purpose for which an item is bought. Industrial Products  Materials and parts: – Raw materials, manufactured materials, and parts  Capital items: – Products that aid in buyer’s production or operations  Supplies and services: – Operating supplies, repair, and maintenance items Other Market Offerings  Organizations: Profit (businesses) and nonprofit (schools and churches). – Includes corporate image advertising.  Persons: Politicians, entertainers, sports figures, doctors, and lawyers.  Places: Create, maintain, or change attitudes or behavior toward particular places (e.g., tourism).  Ideas (social marketing): Public health campaigns, environmental campaigns, family planning, or human rights. Individual Product Decisions  Product attributes  Branding  Packaging  Labeling  Product support services Product & Service Attributes  Product quality – Performance quality – Conformance quality  Features – Value to consumer – Cost to company  Style and design – Influences experience Branding  Creating, maintaining, protecting, and enhancing products and services.  A brand is a name, term, sign, symbol, or design, or a combination of these, that identifies the maker or seller of a product or service. Branding  Advantages to buyers: – Product identification – Product quality  Advantages to sellers: – Basis for product’s quality story – Provides legal protection – Helps to segment markets Packaging  Designing and producing the container or wrapper for a product.  Developing a good package: – Market the brand – Protect the elements – Ensure product safety – Address environmental concerns