Logistics service quality in B2C e-commerce from consumers perspective
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The main purpose of this communication is to identify and critically assess the most current models and methods of measuring B2C online logistics service quality in comparison with the B2B offline settings. We also discuss past work in the conceptualization and measurement models and explore the commonly associated business-to-consumer (B2C) dimensions proposed in the last decades.
Nội dung trích xuất từ tài liệu:
Logistics service quality in B2C e-commerce from consumers perspective
Nội dung trích xuất từ tài liệu:
Logistics service quality in B2C e-commerce from consumers perspective
Tìm kiếm theo từ khóa liên quan:
Online logistics service quality Consumer perspective B2C e-commerce Associated business-to-consumer Sustainable economic developmentTài liệu liên quan:
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