Management - Chapter 6: The Decision Making Process

What is the role of information in the management process? How do managers use information to make decisions? What are the steps in the decision-making process? What are the current issues in managerial decision making?
Nội dung trích xuất từ tài liệu:
Management - Chapter 6: The Decision Making Process PowerPoint Presentation to AccompanyManagement, 10/e John R. Schermerhorn, Jr. Chapter6:TheDecisionMakingProcess Preparedby:JimLoPresti UniversityofColorado,Boulder Publishedby:JohnWiley&Sons,Inc. Planning Ahead — Chapter 6 Study Questions Whatistheroleofinformationinthe managementprocess? Howdomanagersuseinformationto makedecisions? Whatarethestepsinthedecision makingprocess? Whatarethecurrentissuesin managerialdecisionmaking? Management10/eChapter6 2Study Question 1:What is the role of information inthe management process? Informationandknowledge—basic linkages:  Knowledgeandknowledgeworkersprovidea decisivecompetitivefactorintoday’seconomy.  Knowledgeworker.  Someonewhosevaluetotheorganizationrestswith intellect,notphysicalcapabilities.  Intellectualcapital.  Sharedknowledgeofaworkforcethatcanbeused tocreatewealth. Management10/eChapter6 3Study Question 1:What is the role of information inthe management process? Informationandknowledge—basic linkages(cont.)  Knowledgeandintellectualcapitalareirreplaceable organizationalresources.  Theproductivityofknowledgeandknowledge workersdependson:  Computercompetency.  Informationcompetency. Management10/eChapter6 4Figure 6.1 Internal and external information needs ofan organization Management10/eChapter6 5Study Question 1:What is the role ofinformation in the management process? ImplicationsofITwithinorganizations: Facilitationofcommunicationandinformation sharing. Operatingwithfewermiddlemanagers. Flatteningoforganizationalstructures. Fasterdecisionmaking. Increasedcoordinationandcontrol. Management10/eChapter6 6Study Question 1: What is the role ofinformation in the management process? Whatisusefulinformation?  Data.  Rawfactsandobservations.  Information.  Datamadeusefulfordecisionmaking.  Informationdrivesmanagementfunctions.  Characteristicsofusefulinformation:  Timely.  Highquality.  Complete.  Relevant.  Understandable. Management10/eChapter6 7Study Question 1:What is the role of information inthe management process? ImplicationsofITforrelationshipswith externalenvironment: Helpswithcustomerrelationship management. Helpsorganizationswithsupplychain management. Helpsinmonitoringoutsourcingandother businesscontracts. Management10/eChapter6 8Figure 6.2 Information technology is breakingbarriers and changing organizations. Management10/eChapter6 9Study Question 1: What is the role of information inthe management process? Informationneedsoforganizations. Informationexchangeswiththeexternal environment:  Gatherintelligenceinformation.  Providepublicinformation. Informationexchangeswithinthe organization:  Facilitatedecisionmaking.  Facilitateproblemsolving. Management10/eChapter6 10Study Question 1: What is the role of information inthe management process? Basicinformationsystemconcepts: Informationsystem.  UseofthelatestITtocollect,organize,and distributedataforuseindecisionmaking. ManagementInformationSystem(MIS).  Specificallydesignedtomeettheinformation needsofmanagersindailydecisionmaking. Management10/eChapter6 11Study Question 2: How do managers use informationto make decisions? ManagerialadvantagesofITutilization:  Planningadvantages.  Betterandmoretimelyaccesstouseful information.  Involvingmorepeopleinplanning.  Organizingadvantages.  Moreongoingandinformedcommunication amongallpartsoftheorganization.  Improvedcoordinationandintegration. Management10/eChapter6 12Study Question 2: How do managers use informationto make decisions? ManagerialadvantagesofITutilization (cont.):  Leadingadvantages.  Improvedcommunicationwithstaffand stakeholders.  Keepingobjectivesclear.  Controllingadvantages.  Moreimmediatemeasuresofperformance results.  Allowsrealti ...