Report on customer satisfaction

Customer satisfaction terminology applied in the project problem and solution method has been increasingly important in construction industry. The method presented is using design phase of project life cycle as the study case. The interaction process or input and output method developed is a process of combining a project life cycle and a customer-oriented process. The internal and external customers were introduced to define the strategic objectives and next phase objectives. The method has ascertained the customer requirements through the design phase of project life cycle. The final result are the output of the design phase, which are total quality managerial culture, design documentation quality performance and working procedures, quality plans checklist and control. The method can be effectively achieved the customer satisfaction if the method proceed throughout the phases of project life cycle.
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Report on customer satisfaction