The Communication Problem Solver 2

The Communication Problem Solver 2. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions....
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The Communication Problem Solver 2 F OREWORD Each chapter in The Communication Problem Solver examines a vitalcomponent of communication. You will learn how to improve your lead-ership communication skills, including handling difficult situations,questioning abilities, feedback techniques, and more. I think busy man-agers will find Chapter 6, ‘‘How to Break the Judging Habit,’’ particularlyunique and valuable. In my current work as a diversity consultant, communication is cru-cial because language and culture add to the challenges of building trust-ing and lasting relationships. An added bonus of this book is that theknowledge you acquire will benefit you well beyond the business world.If you can communicate expectations, ask appropriate questions, andavoid judgment, your business, as well as personal, relationships arelikely to improve. I know you will find The Communication Problem Solver well worthyour time. May you always communicate with clarity, Michael Soon Lee, MBA Diversity Consultant Author: Black Belt Negotiating and Cross-Cultural Selling for Dummiesx— PrefaceIf you were to think about your work communication issues, what wouldthey be? Are you paying attention to the ‘‘uh-oh’’ feeling in your gutwhen tension arises among people at work? Or do you ignore your intu-ition about these communication challenges and hope they will go awayon their own? As a professional speaker, management trainer, consultant, and for-mer manager, I have worked with leaders from all over the world. Theyhave ranged from potential managers to the most senior executives andofficers. All had professional competence and were committed to theirorganizations’ success. These managers work hard to continually expand their knowledgeand skills. Yet, no matter what management topic we address, communi-cation is usually the underlying problem. When a manager has difficultygiving feedback, coaching, or delegating, it most often is due to ‘‘peopleproblems’’—challenges the manager would rather avoid or does notknow how to handle. Regardless of where they work or how long they have managed,many managers struggle to develop work relationships and communi-cate more effectively. Managers know the ‘‘what’’ and the ‘‘how’’ of thejob. Problems erupt when communicating tasks and discussing progress.People get upset and communication breaks down. ‘‘Work would begreat if it weren’t for the people,’’ many managers joke. But people prob-lems are the predicaments that keep them awake at night. So why not solve the people problems first? Perhaps it is because —xi P REFACEthese challenges are both the most uncomfortable and the ones withoutdeadlines. Or maybe it is because busy managers simply do not knowhow. If you are reading this book, you are probably interested in improv-ing communication at your workplace. This book will make your life eas-ier by: ? Expanding your confidence to handle the ‘‘tough stuff’’ ? Showing how to energize your work environment ? Boosting your ability to delegate, give feedback, and coach ? Slashing wasted time due to misunderstandings about assignments ? Increasing productivity in your team by enhancing relationships ? Diminishing friction ? Perking up your communication proficiency The Communication Problem Solver: Simple Tools and Techniques forBusy Managers offers a dramatically different approach to managementcommunication. This book guides you through communication mine-fields and helps you prevent them in the future. Once you have readit, you will want this problem-solving book on your desk for continualreference. Real-world stories and practical examples will capture your interestand illustrate proven action steps. You will be able to lift the solutionsoff the page or adapt the ideas to your own solutions. In any economy, managers need topflight communication skills tokeep staff productive and collaborative. This book will help you set clearexpectations, develop collaborative relationships, and avoid imprecisejudgments. It will sharpen your listening skills to grasp information bet-ter in every conversation. Many communication issues seem overwhelming because they arevague and trigger emotional responses. The Communication Problemxii— P REFACESolver is your key to redefining communication problems in factualterms, then solving them once and for all. The examples in this book are true, but the names have beenchanged to provid ...