The impact of hard and soft quality management on quality and innovation performance: An empirical study
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This study examines the conflicting relationship between quality management (QM) and innovation on a global basis using a multidimensional view of QM. QM is divided into two dimensions: hard QM and soft QM. Quality performance as an intended consequence of QM implementation is also examined as a potential mediator between QM and innovation
Nội dung trích xuất từ tài liệu:
The impact of hard and soft quality management on quality and innovation performance: An empirical study
Nội dung trích xuất từ tài liệu:
The impact of hard and soft quality management on quality and innovation performance: An empirical study
Tìm kiếm theo từ khóa liên quan:
Journa science International Journal of Financial Research Soft QM Hard QM Quality performanceGợi ý tài liệu liên quan:
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