Yêu cầu kỹ thuật cho phần mềm CRM-F

This is an online customer relationship management program as well as a groupware and amarketing tool also used for cellular company ‘Mycell’. The CRM module helps admin to identifyand maintain their customers and employees. Customers can contact with the plan responsiblesand add, edit or delete their own personal profile. They can view different products details, asktheir queries, give suggestions and provide feedback for the product which they are using.Similarly employees can also add edit or delete their own profile and provide response to queries,suggestions and feedback of customers ....
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Yêu cầu kỹ thuật cho phần mềm CRM-FSoftware Requirements Specification for CRM-F.Management Version 1.0 approved Prepared by: Võ Hoàng Nhật Khánh | 01396 Nguyễn Tiến Khiêm | 01031 Trần Minh Hải | 01072 Trương Ngọc Sơn Tùng | 01478 Nguyễn Đức Cường | 00794 Group 5 Hà Nội, March 20, 2011 Copyright © 2011 by FPT SoftwareSoftware Requirements Specification for CRM – F.Management Page iiTable of Contents1. Introduction................................................................................................................................ 12. Overall Description.................................................................................................................... 23. System Features......................................................................................................................... 34. External Interface Requirements............................................................................................. 45. Other Nonfunctional Requirements......................................................................................... 56. Other Requirements.................................................................................................................. 5Software Requirements Specification for CRM – F.Management Page iiiRevision HistoryName Date Reason For Changes VersionSoftware Requirements Specification for CRM- Fmanagerment.COM Page 11. IntroductionThis is an online customer relationship management program as well as a groupware and amarketing tool also used for cellular company ‘Mycell’. The CRM module helps admin to identifyand maintain their customers and employees. Customers can contact with the plan responsiblesand add, edit or delete their own personal profile. They can view different products details, asktheir queries, give suggestions and provide feedback for the product which they are using.Similarly employees can also add edit or delete their own profile and provide response to queries,suggestions and feedback of customers .1.1 PurposeFManagement.COM is a unique web site for all customers and employees using F.Managementproducts. Now it’s easy for any user to search solutions for any kind of problem coming withhis/her F.Management products. It will be easy for the company people to show details of theirproducts. Our purpose is to fulfill the following activities:1. Customer Order2. View Product3. Suggestion4. Feedback5. Query Solve6. Interact with company’s employee1.2 Document ConventionsWhile writing for SRS document we have made the following conventions and adopted the IEEEStandards Font used – Arial For main headings font size – 18 For subheadings font size- 14 For Normal Text- 11 Headings are highlighted in bold Document text is single spaced and maintains the 1” margin.1.3 Intended Audience and Reading SuggestionsThe document is intended for project guide, class coordinator and professor. The SRS documentcontains overall descriptions, specific requirements, and other non-functional requirements of theproject.1.4 Project ScopeSoftware used is Visual Studio-2005 and our project is made in ASP.NET as it is made atadministrator level. Our objective is to maintain relationship with the customer in which we canSoftware Requirements Specification for CRM- Fmanagerment.COM Page 2solve the queries of the client such as providing the customer the information about the newproducts , solve various queries, take suggestions and feedback from customers .1.5 References  How to write software requirements specification by Robert Japenga at http://www.microtoolsinc.com/Howsrs.php .  SRS Template at http://cms.fpt.edu.vn/elearning/course/view.php?id=857 – Copyright by Sang Nguyen 20022. Overall Description2.1 Product Perspective CRM will provide the following types of easy-to-use, interactive, and intuitive graphicalenvironment:  The CRM will provide an easy-to-use, intuitive Graphical User Interface (GUI) as part of the Administrator’s working desktop environment.  The CRM will also provide an interactive GUI, on the World Wide Web for the general customers.  The above two CRM interfaces shall help provide the following functionalities to the clients- access to the CRM to see the updates and interact with the employees of the company2.2 Product FeaturesFManagement.COM is the sophisticated and effective web site to deal with all the major aspectsrelated to customer’s relation with the company that can help an individual to get all theinformation regarding new products with many other options that can used to solve their queriesonline.2.3 User Classes and Characteristics2.4 Operating EnvironmentHardware:  Pentium IV Processor, 1GHz  Minimum 128 MB RAM, Recommendable 512 MBSoftware Requirements Specification for CRM- Fmanagerment.COM Page 3  Minimum 20 GB Hard Disk, Recommendable 80 GBSoftware:  Visual Studio 2005  SQL Server 2000  Windows XP Professional2.5 Design and Implementation ConstraintsCRM requires a web server connected to the internet; a programming language for describing thesystem’s logic; a server engine for generating ...