An examination of post implementation success determinants of enterprise resource planning: Insights from industrial sector of Pakistan

In this study, project management posited as a technological aspect, leadership involvement as an organizational aspect while external support depicted as an environmental aspect. An empirical analysis was done in the context of the industrial sector of Pakistan. The results depict the strong influence of project management, leadership involvement and external support on ERP post-implementation success.
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An examination of post implementation success determinants of enterprise resource planning: Insights from industrial sector of Pakistan 1101 Int. J Sup. Chain. Mgt Vol. 8, No. 3, June 2019 An examination of Post Implementation Success determinants of Enterprise Resource Planning: Insights from Industrial Sector of Pakistan Atif Ali Gill*1, Arfan Shahzad#2, Subramaniam Sri Ramalu#3 Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia 1atifgill@hotmail.com 2arfan@uum.edu.my 3subra@uum.edu.myAbstract— Enterprise Resource Planning (ERP) is an has reshaped the existing procedures of the organizationintegrated software package which has been adopted to synchronize each other proficiently [6] by integratingextensively by numerous organizations to survive in this the business processes through organizational functionstechnology-driven era. There are several studies that have and ensures updated communication throughout the wholeinvestigated the critical factors for the success of ERP. supply chain. This could enhance efficiency, reduceHowever, some organizations are facing issues to get the transportation and logistics expense [7]. In the meantime,desired benefits even after implementing ERP packages. Thecurrent study will focus on the key determinants that ensure as information and operations are being integrated tothe post-implementation success of ERP systems. This accelerate enterprise strategic decisions, manyresearch is based on the Technology-Organization- organizations are adopting enterprise solutions to maintainEnvironment (TOE) theory. In this study, project their competing share in the market [8]-[12].management posited as a technological aspect, leadershipinvolvement as an organizational aspect while external On the other hand, despite the large-scale ERPsupport depicted as an environmental aspect. An empirical adoption by many organizations to achieve competitiveanalysis was done in the context of the industrial sector of edge [13], [14], the use of Enterprise systems has failed toPakistan. The results depict the strong influence of project increase performance after implementation in multiplemanagement, leadership involvement and external support cases [15]-[17]. Various studies depicted that ERP systemon ERP post-implementation success. This research delivers mostly unable to produce desired benefits after thepractical as well as theoretical implications by providing an implementation phase [18]. Researchers found severalintegrative model of critical factors for ERP success at Post-implementation phase. reasons of ERP failure [19] like over budget and unable toKeywords— Enterprise Resource Planning, Project produce required output but still gap to dig out criticalmanagement, External Support, Leadership Involvement, drivers that impact ERP success at post-implementationTechnology-Organization-Environment (TOE) theory, post- phase [20]-[21]. This study proposed framework toimplementation success evaluate critical drivers that influence the ERP post- implementation success in industrial sector of Pakistan1. Introduction through quantitative survey using close-ended Rapid technological advancements in this modern era questionnaire.have transformed organizations operational procedures In developing countries, including Pakistan, due to theand companies have to improve its competitive advantage scarcity of research study of major aspects that extends toin order to survive [1], [2] consequently, real-time ERP success is crucial [22]. The research question of thisintegration with suppliers and buyers have become vital study is “What are key determinants of ERP success at afor success [3]-[4]. post-implementation phase in the industrial sector of Enterprise Resource Planning (ERP) is a platform that Pakistan using TOE theory? To address this researchhelps an organization to integrate internal data for question, this study posited research model based on theoperational efficiency and reduc ...