BOOK HUMAN RESOURCE MANAGEMENT

Each one of us have a role to play in meeting the challenge of improving our HRM practices and maintaining a dynamic and progressive approach to managing people. This Guide to Human Resource Management not only encapsulates the vision and guiding principles of how we intend to manage people in the future, but also provides a practical tool to assist us all in realizing that vision.
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BOOK HUMAN RESOURCE MANAGEMENT HUMAN RESOURCE MANAGEMENT Civil Service Branch December 1995 HUMAN RESOURCE MANAGEMENT FOREWORD MANAGING PEOPLE BETTER AIMS and PRINCIPLES VALUES WHERE RESPONSIBILITIES LIE Civil Service Branch Policy Branches and Departments Managers and Individual Civil Servants DEPARTMENTAL HUMAN RESOURCE MANAGEMENT PLANS Manpower Planning Succession Planning Turnover Recruitment Deciding on Terms of Appointment Selection of Candidates Probation Performance Management Motivation Performance Appraisal Promotion Guidance and Supervision Addressing Poor Performance Training and Development Training • Induction • Management Development • Vocational • Language and Communication • Computer Development • Posting • Acting Appointment • Secondment Staff Relations Securing Staff Commitment • Consultation • Communication • Recognition Resolving Disputes Addressing Grievances Welfare Management Information Systems THE WAY AHEAD FOREWORD One of the measures of success of our Civil Service is our responsiveness to the changing needs and circumstances of Hong Kong. We are learning how to work with a fully elected legislature and how to deliver new and improved services demanded by a more affluent and sophisticated community. We have become more open and accountable, and have committed ourselves to specific standards of performance against which the public can gauge what they can and should expect from us. Such responsiveness and adaptability call for an enormous amount of resilience, dedication and skill from all of us. We must ensure that our human resource management (HRM) practices develop even further the commitment and performance of civil servants. Each one of us have a role to play in meeting the challenge of improving our HRM practices and maintaining a dynamic and progressive approach to managing people. This Guide to Human Resource Management not only encapsulates the vision and guiding principles of how we intend to manage people in the future, but also provides a practical tool to assist us all in realizing that vision. The Hong Kong Civil Service is one of the best in the world, and people are Hong Kong's most precious assets. I hope colleagues will make the most of this Guide to upgrade the value of our 'assets' and uphold the high reputation of our Civil Service. Michael C. C. SZE Secretary for the Civil Service MANAGING PEOPLE BETTER Management Framework BEING ACCOUNTABLE MANAGING FOR PERFORMANCE • Answering to the Legislative Council • Refining Performance Measures • Keeping the Community Informed • Managing by Programme • Providing Access to Information • Improving Efficiency • Managing Public Finances LIVING WITHIN OUR MEANS • Managing Human Resources • Applying Fiscal Guidelines • Managing Support Services • Assessing Community Needs • Developing Departmental Plans • Planning • Reviewing Progress • Resource Allocation • Reviewing Performance DEVELOPING OUR CULTURE OF SERVICE • Making Performance Pledges • Using Feedback to Improve Services • Securing Staff Commitment Human Resource Management is a long-established task within the Government's Management Framework. Through this task the Government meets its obligation to be a good employer; seeks to secure staff commitment; and develops and manages staff to give of their best to help the Government serve the community. The need to respond to changing community expectations means that the task of managing our staff better is more important than ever - it is the staff who deliver the service, and it is through a new emphasis on staff management that a customer service and performance oriented culture will gradually evolve. The Civil Service Branch carried out a review in 1993 to determine what changes were needed in implementing Human Resource Management so that it could best complement and support the new focus on devolving authority, on customers and on raising service standards. The outcome of the review has established the direction for Human Resource Management. First the Civil Service Branch is now concentrating more on its strategic role, determining policy, setting guidelines and rules, and advising branches and departments on implementation. Within this, the Branch is delegating as much authority as possible to departments, and simplifying rules and procedures. Second, the emphasis is now more on the management of people rather than the administration of rules. Third, branches and departments are expected to review and develop their own Human Resource Management plans to help them meet their operational requirements. While the Civil Service Branch encourages the implementation of Human Resource Management initiatives, it appreciates that change cannot happen overnight, and that many effective staff management practices are already occurring. It is for departments to build upon these and show continuous improvement over time. This booklet explains how Human Resource Management works in the Hong Kong Civil Service. It describes the core principles and values of the Government; where responsibilities lie; and the key management tasks that must be addressed. AIMS AND PRINCIPLES Aims The Government exists to serve the community : it seeks to provide the services the community needs and the leadership Hong Kong needs to ...