Improving urban public bus service quality: A review of the performance benchmarking
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Thông tin tài liệu:
Malaysian nowadays prefer more on private transport such as car and motorcycle compared to public bus. This decision may be due to personal experience when the services do not meet the expected satisfaction. Understanding the key factors of bus performance is important because it related users’ loyalty and ridership issue. This article reviews an approach that acknowledged by previous studies in an interest of assisting public bus transportation planning that advantage of sustainable public transportation system.
Nội dung trích xuất từ tài liệu:
Improving urban public bus service quality: A review of the performance benchmarking
Nội dung trích xuất từ tài liệu:
Improving urban public bus service quality: A review of the performance benchmarking
Tìm kiếm theo từ khóa liên quan:
International Journal of Supply Chain Management Supply chain management Quản lý chuỗi cung ứng Urban public bus Users’ satisfaction Performance benchmarkingGợi ý tài liệu liên quan:
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