Lecture Lesikar's business communication: Connecting in a digital world (13/e): Chapter 5 - Kathryn Rentz, Paula Lentz
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Upon completing this chapter, you will be able to write business communications that have a positive effect on human relations. To reach this goal, you should be able to: Explain the need for a positive effect in business messages, use a conversational style that has the appropriate level of formality and eliminates “rubber stamps”, use the you-viewpoint to build goodwill,...
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Lecture Lesikar's business communication: Connecting in a digital world (13/e): Chapter 5 - Kathryn Rentz, Paula Lentz
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Lecture Lesikar's business communication: Connecting in a digital world (13/e): Chapter 5 - Kathryn Rentz, Paula Lentz
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