Luận văn Thạc sĩ Quản trị kinh doanh: Just culture practice in the aviation industry - Recommendations for Vietnam airlines

The objectives of this report include the following: Provide a review of literature of safety culture and just culture; raising awareness in the aviation community of the benefits of creating a just culture; provide a road map of just culture implementation in aviation organizations, provide initial guidelines from case studies to develop and maintain a just.
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Luận văn Thạc sĩ Quản trị kinh doanh: Just culture practice in the aviation industry - Recommendations for Vietnam airlines ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH --------------------- NGUYỄN HẢI ANHJUST CULTURE PRACTICE IN THE AVIATION INDUSTRY: RECOMMENDATIONS FOR VIETNAM AIRLINESTHỰC HIỆN VĂN HOÁ CHÍNH TRỰC TRONG NGÀNH HÀNGKHÔNG: MỘT SỐ GỢI Ý CHO HÃNG HÀNG KHÔNG QUỐC GIA VIETNAM AIRLINES LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2020 ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH --------------------- NGUYỄN HẢI ANHJust culture practice in the aviation industry: recommendations for vietnam airlinesTHỰC HIỆN VĂN HOÁ CHÍNH TRỰC TRONG NGÀNH HÀNGKHÔNG: MỘT SỐ GỢI Ý CHO HÃNG HÀNG KHÔNG QUỐC GIA VIETNAM AIRLINES Chuyên ngành: Quản trị kinh doanh Mã số: 8340101.01 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: PGS.TS. NGUYỄN NGỌC THẮNG HÀ NỘI - 2020 DECLARATION The author confirms that the research outcome in the thesis is theresult of author‟s independent work during study and research period and it isnot yet published in other‟s research and article. The other‟s research result and documentation (extraction, table,figure, formula, and other document) used in the thesis are cited properlyand the permission (if required) is given. The author is responsible in front of the Thesis AssessmentCommittee, Hanoi School of Business and Management, and the laws forabove-mentioned declaration. TABLE OF CONTENTSLIST OF FIGURESLIST OF TABLESTITTLE CHAPTER .............................................................................................................. 1 1. Rationale .................................................................................................................... 1 2. Literature review........................................................................................................ 2 3. Research Aim ............................................................................................................ 4 4. Research Objectives .................................................................................................. 4 5. Research Scope .......................................................................................................... 4 6. Structure of the thesis ................................................................................................ 4CHAPTER I: THEORETICAL BACKGROUND ................................................................ 6 1.1. Safety culture definition ........................................................................................ 6 1.2. A Just Culture definition ....................................................................................... 7 1.3. Benefits of Just Culture ......................................................................................... 8 1.4. Principles of Just Culture....................................................................................... 9 1.5. Distinguish acceptable and unacceptable behaviors ............................................ 11 1.6. Just Culture decision tree ..................................................................................... 13 1.7. Creating and implementing Just Culture ............................................................. 15CHAPTER II: METHODOLOGY ...................................................................................... 18 2.1. Research approach ............................................................................................... 18 2.2. Data collection ..................................................................................................... 20 2.2.1. Secondary data............................................................................................. 20 2.2.2. Primary data: semi-structured interviews ................................................... 20 2.2.3. Interview preparation......................................................................................... 21 2.2.4. Sampling ............................................................................................................ 22 2.2.5. Pilot test ............................................................................................................. 22 2.3. Interview implementation .................................................................................... 23 2.4. Method of analysis .............................................................................................. 23 2.5. Research ethics .................................................................................................... 24CHAPTER III: JUST CULTURE PRACTICE IN THE AVIATION INDUSTRY ........... 25 3.1. History of Just Culture in the world aviation industry ........................................ 25 3.2. Just Culture Practice in the world aviation .......................................................... 26 3.2.1. Legal Aspects .............................................................................................. 26 3.2.2. Reporting Policy and Procedures ................................................................ 27 3.2.3. Methods of Reporting ................................ ...