Master thesis Business Administration: Factors effect job satisfaction and organizational commitment- A case study of Tran Duc group

The aim of research: to quantitatively determine antecedent factors effecting to job satisfaction and organizational commitment of production workers in Tran Duc group; to determine relationship between level of job satisfaction and that of organizational commitment, this study investigated relationship between the level of satisfaction of each of facets of job satisfaction and that of organizational commitment;...
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Master thesis Business Administration: Factors effect job satisfaction and organizational commitment- A case study of Tran Duc group Maastricht MBAC/o HCMC University of Technology, 268 Ly Thuong Kiet, D.10, HCM City Vietnam, Tel: (84-8) 8660 898 - Fax: (84-8) 8660 899 - E-mail: msmsim@hcm.vnn.vn FACTORS EFFECT JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT A CASE STUDY OF TRAN DUC GROUP BY TRUONG QUOC VIET (VIETNAM) COACH Dr. VO VAN HUY “This proposal was submitted in partial fulfillment of the requirements for the Masters of Business Administration (MBA) degree at the Maastricht School of Management (MSM), Maastricht, the Netherlands, April 2009.” Maastricht School of Management P.O. Box 1203 6201 BE Maastricht The Netherlands Page 1 of 72 ACKNOWLEDGEMENTSFirst of all, I would like to express my deepest gratitude and great appreciation to Dr. Vo VanHuy, my coach, for his guidance, valuable advices and great support in developing my thesis.I would like to express my sincere thankfulness to Mr. Hoang Trong for giving me hisinspiration, thoughtful guidance and sharing his valuable knowledge about SPSS program forthe completion of my thesis.Also thanks go to my colleagues and staff at Tran Duc Group who assisted me in collecting dataduring the fieldwork stage, to people at MSM office for their continuous support during lastyears.Last, but not least I would like to thanks all professors, lectures, tutors, and my classmate fortheir support during my learning time at the MBA program of the MSM Page 2 of 72ABSTRACTThis study examines what factors motivates the worker involved in the wood industry in TranDuc group, their level of job satisfaction and relationship between job satisfaction andorganizational commitment. Wood industry is a critical industry which accommodates anincreasing export up to 300% in three years. Data collected by a survey of stratified randomsampling of 350 manufacturing workers at three factories of Tran Duc group. A Likert-scaletype questionnaire was used to detect employment attitudes, job satisfaction and organizationalcommitment.Hierarchical regression analysis was used to analyze the data of the study. Company’s vision,job security, leadership support, pay & benefits, and co-worker relation are found significantdeterminants of job satisfaction and organizational commitment. The finding of this studyprovide valuable insights for the management of Tran Duc group understanding the factorseffecting job satisfaction and organizational commitment as well as relationship between jobsatisfaction and organizational commitment.Key words: Job satisfaction, organizational commitment, turnover. Page 3 of 72 TABLE OF CONTENTSI. Introduction ................................................................................................... 9 1.1 Vietnam wood industry introduction ....................................................... 9 1.2 Tran Duc group introduction................................................................. 10 1.3 Statement of the problem ...................................................................... 11 1.4 Purpose of research & objectives .......................................................... 12 1.5 Scope & Limitations ............................................................................. 13 1.6 Thesis structure..................................................................................... 13II. Review of literature ................................................................................... 15 2.1 Job satisfaction ..................................................................................... 15 2.2 Factors affecting to job satisfaction ........................................................ 16 2.3 Job satisfaction theories ........................................................................ 17 2.3.1 Two-Factor Theory (Motivation-Hygiene Theory) ........................ 17 2.3.2 Affect Theory..................................................................... ...