Strengthening supply chain operational performance through relational and organizational culture capabilities

The discussion of this study is followed by presenting the results of survey on the relationship of relational capability and organizational culture capability on supply chain operational performance. The results shown that the relationship between relational capability and organizational culture capability have significant impact on the performance of supply chain operation.
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Strengthening supply chain operational performance through relational and organizational culture capabilities 90 Int. J Sup. Chain. Mgt Vol. 8, No. 4, August 2019 Strengthening Supply Chain Operational Performance through Relational and Organizational Culture Capabilities Lee Khai Loon#1, Gusman Nawanir#2, Zahari Abu Bakar*3, Jalal Hanaysha*4 # Faculty of Industrial Management, Universiti Malaysia Pahang, Lebuhraya Tun Razak, 26300 Gambang, Kuantan, Pahang, Malaysia. * Faculty of Business and Management, DRB-HICOM University of Automotive Malaysia, 26607, Pekan, Pahang, Malaysia. 1leekhailoon@ump.edu.my 2 gusman@ump.edu.my 3zahari@dhu.edu.my 4jalal@dhu.edu.my Abstract— In today’s dynamic business environment, the one-way street. Supply chain consists of all upstream andcompetition is no longer between firm, but between supply downstream activities from the purchase of materials untilchains to gain competitive advantages. The trends have the fulfilment of customer demands and satisfaction.made industrial practitioners focusing more on the key Hence, the focus on upstream and downstream flows offactors influencing the performance of the supply chain information and material is important. Firms can even beoperation. The powers of relational capability in managing more competitive if the data obtained from various supplysupply chain have gained an incredible attention fromresearchers and practitioners because of the benefits of chain functions [2]. Consistent with the basic concept ofsupply chain performance. However, the influences of supply chain management, this study focused on supplierorganizational culture capability is equally critical for partnership, customer relationship, information sharing,supply chain performance to keep growing. This paper and information quality as relational capability;makes an initial attempt to identify the critical success organizational involvement, organizational consistency,factors of supply chain operational performance amongst organizational adaptability and organizationaltextile and apparel companies in Malaysia. The total of 201 innovativeness as organizational culture capability toquestionnaires were sent to Malaysias textile and apparel achieve higher supply chain operational performance incompany that is listed in the Federation of Malaysian textile and apparel industry. The multifaceted nature ofManufacturers (FMM) and Malaysian External TradeDevelopment Corporation (MATRADE) directory. The total textile and apparel industry has made their supply chainsof 121 usable responses were obtained and analyzed through studies more challenges [3]. The curiosity of mentionedStatistical Package for Social Science (SPSS). The discussion situations lead this study to form two research questionsof this study is followed by presenting the results of survey on supply chain operational performance in Malaysianon the relationship of relational capability and textile and apparel industry. Firstly, is there a relationshiporganizational culture capability on supply chain between relational capability and supply chain operationaloperational performance. The results shown that the performance in Malaysian textile and apparel company?relationship between relational capability and organizational Second, is there a relationship between organizationalculture capability have significant impact on the culture capability and supply chain operationalperformance of supply chain operation. performance in Malaysian textile and apparel company? Keywords— Critical success factors, relational capability,organizational culture capability, supply chain operational Therefore, this study aims to understand the relationshipperformance, textile and apparel industry in Malaysia between relational capability and organizational culture capability and supply chain operational performance in1. Introduction Malaysian textile and apparel company.Current business trend indicated that supply chain become 2. Literature Reviewone of ...