Summary of dessertation: The impact of organizational competences on their performance - The case of hotels in Lam Dong province

Research Objective: Identify organizational competences of Lam Dong hotels; measuring the impact of these competences factors on the performance of Lam Dong hotels; suggested management implications, policy implications to support Lam Dong hotels to improve their competitiveness.
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Summary of dessertation: The impact of organizational competences on their performance - The case of hotels in Lam Dong province MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY -------------------------- BACH NGOC HOANG ANH THE IMPACT OF ORGANIZATIONAL COMPETENCES ON THEIR PERFORMANCE:THE CASE OF HOTELS IN LAM DONG PROVINCE MAJOR IN BUSINIESS ADMINISTRATION CODE: 62.34.01.02 SUMMARY OF DESSERTATION HCM CITY. AUGUST, 2018The work was completed at:University of Economics Ho Chi Minh CityScience Instructor: Vice Professor – Doctor. Phuoc Minh Hiep Doctor. Nguyen Van DungReviewer 1:............................................................................................................................................................................................................................................Reviewer 2:............................................................................................................................................................................................................................................Reviewer 3:............................................................................................................................................................................................................................................The dissertation defense before review committee at school level will be hold at ...................................................................................................................................... .....................................................................................................................................At ............................More information can be found at library :................................................................. CHAPTER 1: INTRODUCTION Intruduction The competitive advantage has been studied by scholars with many typicalperspectives such as: the theory of resources-based view (Barney, 2001), the theory ofcompetence-based view (Sanchez & ctg, 1996), the dynamic capabilities approach (Teece &ctg, 1997), dynamic resource-based view (Helfat & ctg, 2007), competence-based theory ofthe firm (Freiling, 2008) or the correlations between the relationship of resources,capabilities, and competing competencies of Hubbard et al. (2008). Overall, these theoriessuggest that the competitiveness of the firm is validated from management capabilities,integrative capabilities and the dynamics capabilities to adapt to turbulance changingmarket. In order to have a clearer view of the process of mangagement and resourceintegration that make the organization archive competitiveness, this thesis uses theories oftotal quality management (TQM ), market orientation and service climate to develop atheoretical model that explains the performance of firms. By reviewing previous studies, thethesis reveals that TQM, market orientation and service climate are important competencesof the organization. As proposed by Tena et al. (2001), TQM is the ability to integrate andmanage resources to create specific competences for the organization, therebyorganizational performance is enhanced. According to Youseffs (1996) horizontal andvertical TQM integration framework, TQM will create unique capabilities that helporganizations achieve their goals. These resources integrations have been investigated byWang et al. (2012) in the research for the hotel industry in Taiwan, with result that TQMhelps to promote market orientation and thereby enhance the performance of these firms. Tofurther clarify how TQM integration in the organization can deliver competitiveness, thisthesis will synthesize previous researches to build conceptal research model. Then, aquantitative research was conducted in Lam Dong Province for testing the conceptual modeland hypotheses. The context for this research is the hotel industry in Lam Dong. Hotel restaurantservice and tourism are considered the key economic sectors in Lam Dong province,especially in DaLat City. In order for the tourism industry to survive and develop, especiallyin the context of increasingly globalization and fierce competition, every tourism enterpriseand service organization must find ways to gain competitiveness. It is essential to have aresearch on how these service organizations can afford competences that help themsuccessful archive their bussiness goals. Therefore, the theme The impact of organizationalcompetences on their performance: The case of hotels in Lam Dong Province was formed. Research Objective - Identify organizational competences of Lam Dong hotels. - Measuring the impact of these competences factors on the performance of Lam Dong hotels. - Suggested management implications, policy implications to support Lam Dong hotels to improve their competitiveness. Subjects and scope of the research The subjects of the research are: organizatinal competences and organizationalperformance. The subjects of the survey are the CEO of hotels in the city of Dalat. The scope of space research will focus on all 1 to 5-star hotels in Da Lat City. The study period is divided into two phases. Preliminary research will be conductedfrom February 2016 to May 2016 and the formal research will be conducted from May 2016to December 2016. Research methology This empirical research is using both qualitative and quantitative methods. The studywas divided into two phases: preliminary research and formal research. Preliminary researchincludes preliminary qualitative research and prelimin ...