The impact of internet banking service quality on customer satisfaction: An empirical study in BIDV
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The main objective of the research is to examine internet banking service quality’s impact on customer satisfaction of Bank for Investment and Development of Vietnam (BIDV). This study shows that, apart from the traditional banking, the development of the emergence of Internet banking on customer satisfaction can also be carried out by using SERVQUAL model.
Nội dung trích xuất từ tài liệu:
The impact of internet banking service quality on customer satisfaction: An empirical study in BIDV
Nội dung trích xuất từ tài liệu:
The impact of internet banking service quality on customer satisfaction: An empirical study in BIDV
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