The management of staff suggestions for knowledge creation

This paper explores the role of management of staff suggestions for knowledge creation. It also proposes a framework for the management of staff suggestions within a quality management system.
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The management of staff suggestions for knowledge creation International Journal of Management (IJM) Volume 8, Issue 3, May– June 2017, pp.97–104, Article ID: IJM_08_03_010 Available online at http://www.iaeme.com/ijm/issues.asp?JType=IJM&VType=8&IType=3 Journal Impact Factor (2016): 8.1920 (Calculated by GISI) www.jifactor.com ISSN Print: 0976-6502 and ISSN Online: 0976-6510 © IAEME Publication THE MANAGEMENT OF STAFF SUGGESTIONS FOR KNOWLEDGE CREATION Lamiae Bentaleb and Prof. Mimoun Zouhdi Faculty of Medicine and Pharmacy, University of Mohamed V – Souissi. Rabat, Morocco ABSTRACT Companies evolve in a complex and changeable environment. Competition, internationalization of markets, modern information and communication technology are elements which characterize this environment. To face this evolving environment, companies owe have to ensure the continuous improvement of their performances. Quality management guarantees this objective. Several standards exist as ISO 9001, ISO 15189, and ISO 17025. Dependent on the context of different companies. Quality management presents an optimal frame for the creation of new knowledge- a knowledge that can constitute a competitive advantage and an element of distinction for companies. Staff suggestions are a source of new knowledge. For a long time Man felt the need to emit suggestions to improve his environment and the various aspects of his everyday life. For companies, the suggestions stimulate the creativity of their staff, help to decrease errors, and improve activities. This paper explores the role of management of staff suggestions for knowledge creation. It also proposes a framework for the management of staff suggestions within a quality management system. Key words: Staff suggestions, Quality management, Creation, Knowledge, Continuous improvement. Cite this Article: Lamiae Bentaleb and Prof. Mimoun Zouhdi, The Management of Staff Suggestions For Knowledge Creation. International Journal of Management, 8(3), 2017, pp. 97–104. http://www.iaeme.com/ijm/issues.asp?JType=IJM&VType=8&IType=3 1. INTRODUCTION Everyone agrees on the importance of knowledge management. Indeed, for several years, businesses that have started investing in knowledge management approaches and whose interest is in performance improvement have seen major successes. Today, various sources enrich knowledge. Unfortunately, this knowledge can be influenced by an individual’s vision. With this being the case, it is hard to guarantee collective enrichment and knowledge transfer. Indeed, the notion of sharing is not fully integrated into organizational practices. This impacts the sustainability of knowledge and the relevant management of assets http://www.iaeme.com/IJM/index.as 97 editor@iaeme.com The Management of Staff Suggestions For Knowledge Creation and, consequently, the sustainability of companies. To respond to this problem, a revision of organizational methods is necessary. The quality management system is a tool for structuring companies. Quality management approaches represent an optimal framework for the creation and sharing of knowledge, skills, and experience. First and foremost, quality is documenting everything. This notion underlies the participation of all those involved in the process of capitalizing this knowledge. This creates a culture of writing and emphasizes feedback. Quality is a tool for improving management. Standards place a high emphasis on participants and are seen as a vehicle for improvement, a source of business progress and the enrichment of their intangible assets. In this context, staff suggestions are a welcome opportunity to create and share knowledge. Suggestion systems have several advantages such as: Increased production, risk prevention, problem solving, and customer satisfaction. As part of a quality process, suggestion management is a method of continuous improvement that must contribute to the effectiveness of a quality management system. 2. SUGGESTION SYSTEM 2.1. Overview on suggestion systems A suggestion system allows the definition of methods of expressing, collecting, recording and implementing improvement suggestions (Huberac, 2001, p.121). Suggestion systems, in the formal sense, appeared in Sweden in 1741 at the Swedish Royal Commission in Stockholm (Sander, 1995). In 1871, in the United Kingdom, William Denny Shipbuilding and Yal & Towne Manufacturing set up suggestion systems (Sander, 1995). In France, Michelin introduced its suggestion system in 1927, which is still in use today (Gueslin, 1999). Suggestion systems have grown greatly since the 21st century. Impacted by world wars, suggestion systems quickly became a means of progress for companies (Sander, 1995). Indeed, political and economic actors have understood the interest of a suggestion system in order to increase production and efficiency of the working processes. Since then, suggestion systems have spread to the rest of the world and remain very relevant. 2.2. Suggestion systems and quality management All staff must adhere to the quality management system in order to achieve a company’s objectives. They place the participants at the heart of the quality process and as a precondition for its success. Involving staff in a quality approach means actively including them in the business processes. It also means encouraging their creativity to generate new ideas. The ISO 15189 standard, specific to medical biology laboratories, formally introduces, in its latest version of 2012, the notion of staff suggestions as a requirement. This is a requirement that medical laboratories should apply. Chapter 4.14.4, 'Staff Suggestions', requires that the: 'Laboratory ...